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CWA - NJ SHBP Information

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The NJ State Health Benefits Ombudsperson is a benefit negotiated under our CWA-State of NJ contract to provide direct assistance and education to CWA members with healthcare issues. Local 1036 members have a dedicated Ombudsperson to help resolve disputes and problems with health insurance, help reduce costs for the member and the State, and create better healthcare outcomes.

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Please contact the Local for help: 
Douglas Martucci
SHBP Ombudsperson for Local 1036
Phone: (609) 530-0060
Email: [email protected]


SHBP Medical Plan Counseling 

NJ State Workers in CWA have access to several medical plans. The default plan is the "CWA Unity PPO" plan, named Horizon NJ Direct / NJ Direct 2019 and Aetna Freedom / Freedom 2019. 

You can use Benefitsolver to enroll, make changes to, or waive health benefits.


April 2026 Special Open Enrollment

NJSHBP Direct Primary Care Program

The NJSHBP Direct Primary Care program offers primary care at no additional cost, with locations all across the state. 

The Direct Primary Care program is available to employees, non-Medicare retirees, and dependents covered under the following SHBP/SEHBP plans:

  • Horizon NJ DIRECT plans
  • Horizon SHBP OMNIA plan
  • Horizon CWA Unity DIRECT plans
  • NJ Educators Health Plan

Direct Primary Care doctors provide a full range of services including preventative, urgent, and sick care, health and wellness coaching, chronic disease management, and care coordination.

  • Same or next day appointments
  • No copays or other out of pocket costs for office visits
  • Limited wait room time
  • For members and their covered dependents
  • No change to your medical or prescription insurance plans   

NJ SHBP Dental Plans

Wellness Incentive Programs and Resources 
  • NJ WELL – Provides inclusive and holistic experiences to meet members’ needs through activities and educational programming to support healthy lifestyles. Obtain 800 points and earn a $350 reward.
  • Horizon bFit – Earn a $20 monthly reward for working out.
  • Aetna Fitness Reimbursement Program– Earn a $20 monthly reward for working out.
  • Horizon Blue365 Discounts – Blue365® is a discount program administered by the Blue Cross Blue Shield Association that can help eligible members save on products and services for a well-balanced lifestyle.
  • Aetna Extras – Links to programs concerning Mental Wellbeing, Support, and other Resources including Aetna Discount Programs
  • Horizon Maternity Program - If you become pregnant, Horizon will be with you and your obstetrician every step of the way, with comprehensive prenatal and maternity coverage.
  • Forge Health – 100% confidential, in-network outpatient treatment for people dealing with Mental Health, Substance Use, and/or the effects of trauma.
  • Flexible Spending Account (FSA) – A Medical FSA is an account you fund to pay for qualified out-of-pocket medical, dental, orthodontia, vision and prescription expenses.