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CWA - NJ SHBP Ombudsperson

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Negotiated Benefit through our CWA-State of NJ Contract


The NJ State Health Benefits Ombudsperson is a joint venture between CWA and the NJ Department of Labor to provide direct assistance and education to CWA members with healthcare issues. The program resolves disputes and problems with health insurance, helps reduce costs for the member and the State, and creates better healthcare outcomes.

Please contact the Local for help from Douglas Martucci, SHBP Ombudsperson for Local 1036.

Phone: (609) 530-0060


Read the quarterly SHBP Ombudsperson Newsletter, "Health Connections" to stay updated on benefits and enrollment periods. Read the most recent issue. 

NJSHBP Resources

SHBP Medical Plan Advice 

NJ State Workers in CWA have access to several medical plans. The default plan is the "CWA Unity PPO" plan (also known as NJDirect 2019/NJDirect 2019 PPO). 

You can use Benefitsolver to enroll, make changes to, or waive health benefits.

NJSHBP Direct Primary Care Program

The NJSHBP Direct Primary Care program offers primary care at no additional cost, with locations all across the state. 

The Direct Primary Care program, administered by Everside Health and Sanitas, is available to employees, non-Medicare retirees, and dependents covered under the following SHBP/SEHBP plans:

  • Horizon NJ DIRECT plans
  • Horizon SHBP OMNIA plan
  • Horizon CWA Unity DIRECT plans
  • NJ Educators Health Plan

Direct Primary Care doctors provide a full range of services including preventative, urgent, and sick care, health and wellness coaching, chronic disease management, and care coordination.

NJ SHBP Dental Plans
Wellness Incentive Programs and Resources 

NJ WELL – Provides inclusive and holistic experiences to meet members’ needs through activities and educational programming to support healthy lifestyles. Obtain 800 points and earn a $350 reward.

Horizon bFit – Earn a $20 monthly reward towards the cost of a participating gym membership.

Horizon Blue365 Discounts – Blue365® is a discount program administered by the Blue Cross Blue Shield Association that can help eligible members save on products and services for a well-balanced lifestyle.

Hinge Health – Conquer back or joint pain from the comfort of your home!

Horizon Maternity Program - If you become pregnant, Horizon will be with you and your obstetrician every step of the way, with comprehensive prenatal and maternity coverage.

Livongo/Diabetes/Hypertension Whole Person Program – Learn how to manage your diabetes, blood pressure, weight and mental health with a free, individualized program from Livongo that combines advanced technology and coaching.

Flexible Spending Account (FSA) – A Medical FSA is an account you fund to pay for qualified out-of-pocket medical, dental, orthodontia, vision and prescription expenses.